Samsung Electronics America, Inc., and hotel management platform ALICE have announced a new communications service for hotel staff. The service will debut in the form of a system based on Samsung’s Gear S3 lineup of Tizen-powered smartwatches.
The device is aimed at boosting staff communications, speed responsiveness to guests, and improve customer service among hotel employees. With connected, LTE-capable smartwatches worn on their wrist, hotel employees in key operations – such as maintenance, housekeeping, and bellman service – can manage customer requests and resolve incidents more quickly and efficiently across departments.
The wearable solution, created by Samsung’s software and solutions organization Samsung SDS, combines the ALICE hotel platform and a Samsung Gear S3 smartwatch to help hospitality workers – who are often mobile – boost productivity and guest service through ‘hands-free’ connectivity.
Luxury hotel company Viceroy Hotel Group, which brought together the two companies, will be the first to implement the new digital solution to aid its employees, who are continuously moving.
The solution will allow hotel employees to receive silent vibration alerts when a guest requests towel delivery, out-of-order toilet, luggage pickup etc. Upon receiving alerts, the employee can respond to and accept the task with a simple tap on the smartwatch. Managers can efficiently track tasks in real-time until service is completed.
“This smartwatch solution from Samsung and ALICE provides a compelling tool for hotels, whose employees are often mobile, and require durable, hands-free operation for completing day-to-day tasks,” said Eric McCarty, Vice President, B2B Mobile Product Marketing, Samsung Electronics America. “With capabilities such as Samsung Knox built in, hotels not only have a wearable that keeps employees connected, but can be securely managed to meet specific business needs.”
The Samsung-ALICE hands-free solution is ideal for hotel staff who need to use both hands while handling objects and completing tasks, and while at the same time keep their eyes focused on nearby guests. This includes room service carrying trays, maintenance workers on a two-handed repair job, and housekeeping handling cleaning devices and who do not have instant access to phones.
Viceroy Hotel Group will be first in the hotel industry to test the Samsung-ALICE wearable solution. The luxury hotel brand with hotels and resorts around the world, is deploying this new solution at their Viceroy L’Ermitage Beverly Hills property. Viceroy plans to introduce the new solution across its portfolio hotels. The hotel believes the device will shave minutes off each task-based request, increasing efficiency.
The joint solution will debut at the HITEC 2018 conference in Houston, Texas from June 18-21.