thyssenkrupp Elevator, one of the world’s leading elevator companies that utilizes breakthrough technologies and R&D, has launched HoloLinc, a first of its kind, fully digitalized sales process for the stairlift industry. The new technology will change the way measurement and delivery are used in the stairlift industry.
Developed in partnership with Zühlke and Microsoft, HoloLinc will be used by 120 sales representatives to significantly speed up the process, from measurement to delivery. Sales executives will receive a HoloLinc toolkit, comprising of Microsoft HoloLens, a tablet, portable printer, as well as other technical accessories, says a Press Release.
After a pilot in the Netherlands with more than 300 successful installations, the company is now rolling out the solution the UK, Germany, Belgium, France, Italy, Spain, and France this October and Norway and Japan will follow next year.
Quicker Delivery Times
Microsoft’s mixed-reality combined with a cloud-based configurator allows for significantly speedy delivery times as well as for an unparalleled customer experience. The technology will also allow customers to see exactly what the product will look like in their own home and customize it to their specific requirements. The ordering process will be much smoother and shorter, taking only 14 days what usually takes around 40 to 70 days.
“The need for a stairlift can arise very suddenly. The customer may be in distress – and if we can deliver a solution quickly, this can provide enormous relief and comfort to enhance a customer’s quality of life. From this point of view, it’s an emotional matter, too,” explains Andreas Schierenbeck, CEO thyssenkrupp Elevator.
By leveraging the HoloLinc solution, the innovation service provider Zühlke opens up a new dimension: For the first time it is possible to use Microsoft HoloLens as a measuring instrument with maximum precision. The digital data processing eliminates the risk of human error when measuring and forwarding the determined values.
The accurate measurement during the first visit allows thyssenkrupp Elevator to factor in individual user ergonomics, and obstacles unique to that user’s home. The data captured is sent to Microsoft’s cloud platform Azure and is then used to configure the most suitable stairlift for the customer. This can be visualized, configured to customized preferences, as well as priced and quoted, in near real time. This ensures that the complete ordering process is done in a matter of hours.
By harnessing the power of IoT with solutions like HoloLinc, thyssenkrupp Elevator is able to step further into the digital era and transform the way it delivers mobility solutions. This is digital transformation in the most tangible and productive fashion – and it’s happening now.